AbouT Us
Established in 2006, CSM is proudly New Zealand owned and operated.
CSM is one of New Zealand’s leading providers of merchandising and sales solutions to the retail industry. We provide outstanding service to our clients.
Specialising in the hardware, retail and grocery sectors, we pride ourselves on delivering a personalised service with consistently high quality execution.
Our management structure is designed so that you have direct contact with your key account manager whenever you need them. They are fully supported so that they are available to run the team supporting you. Our nationwide team are all fully trained and committed to supporting you with a whole range of services. CSM does not tie you into long-term contracts or strict call cycles. We work on the 'win-win' principle and aim to establish long-term relationships with our clients.
Our Team
Every member of CSM is equally as important as the other.
We pride ourselves in working together to deliver a high quality, personal service every time.
Meet the CSM management team.
Carl Gooding
Managing Director
carl@csm.co.nz
021 776 440
Carl came from an educational background. He had 20 plus years of managing people, children, and running programs and has brought all that experience with him. Carl is a real people person and oversees the administration side of the business. Coming from a physical education background, he’s the first one to put his hand up to say….”I’ll do it!” He is perfectly placed in a fast-moving, retail management environment:
hence CSM.
Jodie Gooding
Managing Director
jodie@csm.co.nz
021 744373
Jodie oversees the management of our merchandising team.
She has spent years running her own importing business and this has led to her total understanding of our client's needs. She has sole responsibility for managing these clients, some of whom are overseas, and handles all day to day aspects of CSM including reporting, attending regular buyers meetings, expos and the general management of the CSM team.
Jodie is hands on with the running of the team.
Ange Southgate
Operations Manager
ange@csm.co.nz
022 5226902
Nicola Leek
Client / Office Manager
nic@csm.co.nz
Nic is incredibly dedicated, organised and the person who always keeps the office in check. She has a wonderfully kind and sometimes cheeky relationship with our team and is always there to keep things running smoothly.
Outside of work Nic is always keen for an activity, baking the best sourdough and treats and never turns down a social outing!
Amy Ferguson
Client Manager/ Administration
amy@csm.co.nz
Amy has a fantastic eye for detail and is known for moving at the speed of light when it comes to merchandising! She keeps our field team equip with all the many supplies they need to complete the job while out and about.
When she's not creating great displays she loves travelling and spending time cheering on her kids at their sports.
Wherever Amy goes there is always a giant smile on her face.
Debbie McDonald
Client Manager
debbie@csm.co.nz
Deb is thorough, fast and has an incredible eye for detail. She has a knack for spotting what others might miss and has an amazing ability to remember an entire range in SKU numbers!
Deb likes a job done properly and takes real pride in getting the details right. She's also one for turning up with gifts of baking when the team least expect it - a thoughtful gesture that always goes down a treat.
Our team in action
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What Our Clients Say
ACM -Testimonial
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CSM was selected as our vendor agent at inception of our New Zealand operations in June 2013. They are a vital part of our structure, and we consider their business to be an extension of our business.
CSM provide constant communication and reporting for the New Zealand network and have local knowledge and understand the ever-evolving landscape at Bunnings.
CSM have helped ACM provide a professional and engaged level of service which is a pure reflection of ACM and its capabilities.
CSM have introduced an electronic call reporting system which provides images in store and Q&A if required. We are excited to continue the relationship and grow our business using these tools. Having vision instore to manage, promotional, seasonal or buyers’ requests is crucial.