Established in 2006, CSM is proudly New Zealand owned and operated.
CSM is one of New Zealand’s leading providers of merchandising and sales solutions to the retail industry. We provide outstanding service to our clients.
Specialising in the hardware, retail and grocery sectors, we pride ourselves on delivering a personalised service with consistently high quality execution.
Our management structure is designed so that you have direct contact with your key account manager whenever you need them. They are fully supported so that they are available to run the team supporting you. Our nationwide team are all fully trained and committed to supporting you with a whole range of services. CSM does not tie you into long-term contracts or strict call cycles. We work on the 'win-win' principle and aim to establish long-term relationships with our clients.
Every member of CSM is equally as important as the other.
We pride ourselves in working together to deliver a high quality, personal service every time.
Meet the CSM management team.
021 776 440
Carl came from an educational background. He had 20 plus years of managing people, children, and running programs and has brought all that experience with him. Carl is a real people person and oversees the administration side of the business. Coming from a physical education background, he’s the first one to put his hand up to say….”I’ll do it!” He is perfectly placed in a fast-moving, retail management environment:
Jodie oversees the management of our merchandising team.
She has spent years running her own importing business and this has led to her total understanding of our client's needs. She has sole responsibility for managing these clients, some of whom are overseas, and handles all day to day aspects of CSM including reporting, attending regular buyers meetings, expos and the general management of the CSM team.
Jodie is hands on with the running of the team.
CRM and National Client manager
Abby manages our reporting system and all special projects. Her previous roles with Mars enables her to bring to the team a wealth of experience and be our ‘go-to’ person.
Abby goes above and beyond and will always exceed client expectations with her sound ability to work well under pressure. Abby works closely with clients in Briscoes, NZ Safety Stores & Supermarkets. She can handle anything thrown at her.
National Client Manager
Belinda has a very close relationship with all CSM team members and clients.
She has an incredible eye for detail and approaches every aspect of her work head-on. Belinda is very passionate about her work which shows through her execution of tasks while in store and working alongside clients. She runs a very tidy ship and is an expert at juggling both her team and tasks to ensure they work smoothly.
Nicola keeps everything in the office in check to make sure we all run smoothly at all times.
She also manages all of our team inquiries and makes sure all our reps have what they need to complete a fantastic job while out and about.
A bit of a whizz in the kitchen, Nicola also delights us often with her delicious home baking!
The newest member to our management team, Gemma brings a keen eye and new perspective to our team.
Her positive attitude and ability to manage with ease all things thrown her way is testament to her previous Chef training.
Our team in action
What Our Clients Say
CSM was selected as our vendor agent at inception of our New Zealand operations in June 2013. They are a vital part of our structure, and we consider their business to be an extension of our business.
CSM provide constant communication and reporting for the New Zealand network and have local knowledge and understand the ever-evolving landscape at Bunnings.
CSM have helped ACM provide a professional and engaged level of service which is a pure reflection of ACM and its capabilities.
CSM have introduced an electronic call reporting system which provides images in store and Q&A if required. We are excited to continue the relationship and grow our business using these tools. Having vision instore to manage, promotional, seasonal or buyers’ requests is crucial.