CSM use a specialised CRM reporting system that has been customised to meet our clients requirements. Our reporting system has been adapted to improve productivity and management of our merchandising team. This allows CSM to communicate quickly and effectively to both our field team and our clients.
All CSM merchandisers have our reporting app on their PDA devises. Task lists ensures the team action all tasks set and capture all relevant information on every call. Clients can be given access to a live dashboard with filters, to drill down on up-to-date, real time data.
CSM have passion for creating a personal and quality service for our clients and this is what sets us apart. We work tirelessly in order to deliver a clear and easy result, and we pride ourselves in having honest and transparent communication with you during the entire process.
WHAT OUR CLIENTS SAY
'The ability for us to access images and reports in real time has been fantastic and has allowed us to grow our business in areas that most needed it.'